Shipping policy
Last updated : April 19. 2026
At ANAKARONA, we carefully prepapre every order to ensure a reliable and smooth delivery experience.
📦 Shipping Policy
At ANAKARONA, we strive to deliver your order as quickly as possible.
- Processing time: 1–3 business days
- Estimated delivery time: 10–15 business days
- Shipping areas: (to be completed – e.g., Canada, international)
- Shipping fees: (e.g., free or calculated at checkout)
⚠️ Please note that additional delays may occur during high-demand periods or due to factors beyond our control (customs, carriers, etc.).
🔄 Returns & Refund Policy
Your satisfaction is important to us.
- You have 14 days after receiving your order to request a return
- Items must be:
- unused
- in their original condition
- in original packaging
Refunds
- Once your return is received and inspected, we will notify you of approval
- If approved, your refund will be issued to your original payment method
Non-refundable items
- Sale items (optional)
- Personalized/custom products (if applicable)
❌ Cancellation Policy
- Orders can be canceled within 24 hours of purchase
- After this period, the order is already being processed and cannot be modified
📍 Order Tracking
- A tracking number will be sent by email once your order has been shipped
- Tracking may take a few days to become active
⚠️ Damaged or Incorrect Items
If you receive an item that is:
- damaged
- defective
- or incorrect
Please contact us within 48 hours with:
- a photo of the item
- your order number
We will resolve the issue quickly (replacement or refund).
📩 Customer Support
For any questions, contact us:
- Email: (to be added)
- Response time: 24–48 hours